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Delivery

Given the nature of the product, we devote particular care and attention to packaging the truffles, ensuring that they are still completely fresh when they reach our customers’ tables.Before shipping, the fresh truffles are wrapped in linen cloth and boxed in insulated polystyrene containers. A cold Gel Pack is placed inside the package to ensure that the truffles are kept at a constant low temperature throughout their journey. Orders are usually processed within 24h, although they may sometimes take up to 48h at most. This is because our truffle hunters supply us with our products directly, procuring fresh truffles on the day. In order to ensure rapid delivery, all orders are shipped by express courier and usually reach their destination on time and exactly when you will need it, ensuring both premium quality and optimum freshness. Truffles are flown in direct from Italy and our charge for packaging and shipping nationwide and within the EU is just £15.00.Shipping is free for orders over £350. Goods can be paid for with a credit card via PayPal or by bank transfer in advance.

If you need your Truffles for a specific date, just call our UK order hotline on 0845 643 1391, to discuss your delivery requirements, or send the details to us via email.

We can deliver Truffles on Saturday, but there is a surcharge, please call for details.

RETURNS
Customer satisfaction is of paramount importance to us. The quality of our products is guaranteed, however if there is a problem with any goods purchased from us, or you are dissatisfied with our products in any way, we will happily refund any payments made but goods must be returned to us. We are unable to process refund claims for goods that have been consumed. For any faulty goods, we will also reimburse your cost of returning the rejected goods to us.

For optimal storage of your fresh truffles, please: Do not remove the soil from the truffles – Wrap individual truffles in a clean absorbent paper towel – Place the paper-wrapped truffles inside a closed jar in the fridge (temperature +2°C/6°C) – Change the paper towel every day – Just before eating them, they must be washed with water and brushed under the tap. Dry well with a paper towel or kitchen cloth.

Delivery Details

We do not make any profit from our packaging or delivery costs. Our priority is to achieve your satisfaction by processing and delivering your product within 48h, anytime at its best, by keeping its freshness, perfection, and precious aroma.